Books
We offer replacements for books that are delivered with visible physical damage or if you receive the wrong item.
To request a replacement, please email care@wunwon.com within 48 hours of receiving your order. Your email must include:
- Your order number
- A clear, continuous, and unedited video of opening the sealed parcel
- A brief description of the issue
The unboxing video must clearly show the condition of the sealed package, the shipping label, and the item received. Requests submitted without adequate video proof may not be approved.
Posters, Bookmarks & Card Game
Posters, bookmarks, and card game are not eligible for returns or refunds. However, if you receive a damaged or incorrect item, we will provide a replacement.
To request a replacement, please email care@wunwon.com within 48 hours of receiving your order, along with your order number, an unedited unboxing video, and a brief description of the issue.
Refunds
Refunds are only provided in cases where a replacement cannot be arranged, such as when the correct item is unavailable. Once approved, refunds will be processed to the original payment method within 7-10 business days.